Everything You Need to Know About Wedding Transportation
Planning wedding transportation can feel overwhelming. We have compiled answers to every question couples ask us, from booking timing to day-of logistics. Can not find your answer? Call us anytime.
Booking & Reservations
How far in advance should I book wedding transportation?
We recommend booking 6-12 months in advance for peak wedding season (May-October), especially for specialty vehicles like vintage Rolls Royces or large party buses. For off-peak dates, 3-6 months is typically sufficient. Popular dates like holidays and summer Saturdays fill quickly.
What deposit is required to reserve my date?
A 50% deposit is required to confirm your reservation. The remaining balance is due 14 days before your wedding date. We accept all major credit cards, bank transfers, and checks. Deposits are non-refundable but transferable to a new date if your plans change.
Can I change vehicles or times after booking?
Yes! Changes can be made up to 30 days before your wedding, subject to availability. Upgrades are always welcome. Downgrades may incur fees if the original vehicle cannot be re-booked. Contact us as soon as you know of any changes.
What is your cancellation policy?
Cancellations more than 30 days before the event receive a 50% refund or full credit toward a future date. Cancellations within 30 days forfeit the deposit. Cancellations within 7 days forfeit the full amount. We strongly recommend wedding insurance.
Do you offer weekday or off-season discounts?
Yes! Weddings on Monday-Thursday receive a 10% discount. January-March weddings receive an additional 15% off. These discounts cannot be combined with other promotions but represent significant savings for flexible couples.
Pricing & Payment
How is wedding transportation priced?
Pricing is based on the vehicle(s) selected, rental duration, and any add-on services. All quotes include the chauffeur, fuel, gratuity structure varies, and standard amenities. There are no hidden fees or surprise charges. We provide detailed written quotes before booking.
Are gratuities included in the price?
Gratuity is not included in our base pricing. The industry standard is 15-20% for wedding transportation. You may add gratuity to your final payment or provide cash directly to your chauffeur. Exceptional service often warrants higher tips.
Is there a minimum rental time?
Minimum rental times vary by vehicle. Stretch limousines require 3-hour minimums, party buses require 4-hour minimums, and luxury sedans/SUVs require 2-hour minimums. For weddings, most couples book 4-8 hours depending on their timeline.
What additional fees should I expect?
Our quotes are comprehensive, but tolls, parking fees, and excessive wait time beyond the scheduled service may incur additional charges. We communicate any potential extras upfront. There are no airport fees for wedding services.
Do you offer payment plans?
For weddings booked more than 6 months in advance, we offer a three-payment plan: 50% at booking, 25% at 90 days out, and 25% at 14 days before. This helps couples budget for their wedding transportation alongside other expenses.
Vehicles & Fleet
What wedding vehicles do you offer?
Our wedding fleet includes: Rolls Royce Phantom (modern luxury), Vintage 1965 Rolls Royce Silver Cloud, Bentley Flying Spur, white and black stretch limousines (8-10 passengers), Hummer limousine (18 passengers), party buses (20-30 passengers), Mercedes Sprinter vans (14 passengers), Escalade/Navigator SUVs, and Mercedes S-Class sedans.
Are all vehicles white?
No, we offer both white and black vehicles. White is traditional for bridal transportation, while black is popular for groomsmen and evening events. Some couples prefer black for a more sophisticated aesthetic. Our Rolls Royce Phantom is available in black; the vintage Silver Cloud is white.
Can I see the vehicles before booking?
Absolutely! We offer complimentary showroom visits by appointment. You can inspect vehicles, sit inside, take photos for your wedding planner, and ask questions. Seeing the vehicles in person helps ensure you choose the perfect option for your wedding.
Are your vehicles insured?
Yes, all vehicles carry comprehensive commercial insurance far exceeding state minimums. Our liability coverage protects all passengers. We also maintain umbrella policies. Insurance certificates are available upon request for venue requirements.
What happens if a vehicle breaks down?
In our 15+ years of service, breakdowns are extremely rare due to rigorous maintenance. However, we maintain backup vehicles for every booking. In the unlikely event of mechanical issues, we immediately dispatch an equivalent or upgraded replacement.
Day-Of Logistics
How early will the chauffeur arrive?
Chauffeurs arrive 15 minutes before your scheduled pickup time to ensure the vehicle is positioned perfectly and the champagne is chilled. For complex weddings with multiple stops, we may arrive earlier to review the timeline with your coordinator.
Will I have the same chauffeur all day?
For single-vehicle bookings, yes your chauffeur stays with you throughout the service. For multiple vehicles, each will have a dedicated chauffeur. All chauffeurs are briefed on your complete timeline and coordinate via radio.
How do you handle multiple pickup locations?
We excel at multi-point pickups. Our coordinators create detailed itineraries with specific timing for each location. Chauffeurs arrive early at each stop and communicate timing to ensure everyone is ready. We recommend 10-15 minutes per pickup location.
What if the wedding runs late?
Weddings rarely go exactly as planned! If you run over your scheduled time, overtime is billed at the hourly rate in 30-minute increments. We never rush you or leave early. Chauffeurs wait patiently and adapt to your timeline.
Can the chauffeur help with luggage and wedding items?
Yes! Chauffeurs assist with luggage, wedding dress handling, card box transport, and any items you need moved between venues. They are also trained to help with dress arrangement when entering and exiting vehicles.
Amenities & Services
Is champagne included?
One bottle of quality champagne or sparkling cider is included with every wedding limousine booking. We provide proper stemware and ice service. You may bring your own preferred champagne at no extra charge, or request premium upgrades for an additional fee.
What other amenities are included?
Standard amenities include: bottled water, ice, glassware, tissues, mints, phone chargers, and climate control. Wedding packages also include red carpet service, decorative ribbons, and Just Married signage. Premium packages add upgraded champagne and snacks.
Do you provide red carpet service?
Yes! Every wedding vehicle arrives with a red carpet that is rolled out for the bridal party's entrance at ceremonies and receptions. Chauffeurs ensure the carpet is positioned perfectly for photos and assist with dress trains.
Can you decorate the vehicle?
We provide elegant ribbon accents and Just Married signage at no charge. For custom decorations, we coordinate with florists to add fresh flowers, greenery, or themed decor. Please discuss custom decorations at least 2 weeks before your wedding.
Is the vehicle climate controlled?
All vehicles have premium climate control systems. For summer weddings, we pre-cool vehicles 30 minutes before pickup. Winter vehicles are pre-warmed. We ensure comfortable temperatures regardless of outdoor conditions.
Photography & Timing
Can you plan scenic routes for photos?
Absolutely! We specialize in planning routes that maximize photo opportunities. Popular stops include the Art Institute lions, Buckingham Fountain, Lake Shore Drive scenic points, and North Avenue Beach. We coordinate timing with your photographer.
How much photo time should we build into our timeline?
We recommend 30-45 minutes minimum for transportation photos, including shots inside the vehicle, at scenic stops, and arrival photos. Golden hour (the hour before sunset) provides the best lighting. Discuss timing with your photographer.
Will the chauffeur help coordinate with our photographer?
Yes! Chauffeurs are experienced at positioning vehicles for optimal photos, holding doors at the right moment, and ensuring dress trains are perfectly arranged. They communicate with photographers about timing and angles.
Can we take photos inside the limousine?
Of course! Our vehicles are cleaned to photogenic perfection. We can adjust interior lighting for different moods. The stretch limousines and vintage Rolls Royce interiors are particularly popular for candid wedding party shots.
Groups & Guest Transportation
How do we calculate vehicles needed for guests?
Count the number of guests needing transportation and divide by vehicle capacity (leaving a little room for comfort). For 60 guests, consider one 56-passenger coach or multiple Sprinter vans. We help you calculate the most cost-effective configuration.
Can guests bring their own drinks on shuttles?
For standard guest shuttles, we recommend limiting alcohol service to reception venues. For party buses and after-party transportation, guests may bring beverages. All passengers must be 21+ and consume responsibly. Venues may have requirements.
How do we communicate pickup times to guests?
We provide detailed pickup schedules you can share with guests via your wedding website, welcome bags, or coordination cards. Many couples create a simple graphic showing pickup locations and times. We also have printable templates available.
What if guests miss the shuttle?
We recommend building a small buffer into shuttle timing. For multiple runs, missed guests can catch the next shuttle. For single-run service, we can arrange rideshare coordination or, with advance notice, return for stragglers at an additional fee.
Still Have Questions?
Our wedding transportation specialists are ready to answer your questions and help plan your perfect day.